Service information & Contact details

How can I order?  

You have several options in how you can order:

through the website at www.hollandwinkel.nl 
by email through sales@hollandwinkel.nl 


For inhabitants of the euro zone of the E.U. it is also possible to send an order by email. 

You get then of us by means of e-mail an invoice sent with a specified account and our bank account number plus the codes for international payments. Please check the account carefully! No operation costs is calculated concerning international payments in the euro zone if you choose for shared costs and the payment in Euro.s is performed. If you should send a task by fax then it is for certainty pleasant if you confirm it by means of a e-mail.

Fuer Einwohner der Eurozone der E.U. ist es auch moeglich einen Auftrag durch e-mail zu schicken. Nach Empfang dieser Auftrag wird Ihnen einen Rechnung via e-mail zugeschickt. Bitte controlieren Sie diese Rechnung sorgfaeltig! Auf diese Rechnung finden Sie auch die notwendige Information unserer Bankkonto und codes fuer Internationale Zahlungen, worueber Sie jetz keine extra Kosten mehr zahlen wenn die Zahlung in Euro’s ist. Bitte waehlen Sie option: geteilte Kosten! Es ist moeglich einen Auftrag durch Fax zu schicken, aber bitte bestaetigen Sie es mit einem e-mail!

Payment

How can I pay for my order?

Hollandwinkel.nl uses the services of Paypal for secure shopping and payment handling on the internet. Through their system various payment methods, including those of popular credit cards such as Visa and Euro/Mastercard are available. It is possible that Paypal’s name (as opposed to HollandWinkel.nl) is mentioned on your credit card receipt.

Delivery

Who does the delivers of my order?

Most deliveries are made via TNT Post, priority / secured mail. The additional costs for delivery are charged on the base of country of destination and the total weight (included packaging and wrappings) of the order. International compensation Worldpack Special All parcels with a weight over 2 kilogram are shipped via Worldpack Special rates. If a parcel, shipped via Worldpack Special, does not arrive within the time specified, increased with 2-3 weeks for delays, always inform us about it. An investigation about the delay or non-delivery of the parcel will be started by the Dutch Postal Service in co-operation with the Postal Service in the country of destination. In general such an investigation will take at least 3 months. It is crucial to start this investigation within 6 months after the shipment of the missing parcel, otherwise getting compensation for the loss (if granted) will not be possible.

Compensation is not always given, there are exceptions. Not every country pays compensation, but most European countries do.

If your parcel arrives damaged with broken items in it, always make pictures and send them to sales@hollandwinkel.nl mentioning your name and ordernumber.